How To Build Credibility Of SaaS Solutions
SaaS offers flexibility and cost efficiency but raises concerns on data security, continuity, and customization. Measures like source code escrow, VAPT audits, and backups help build trust and ensure reliable adoption.
The recent Freshworks listing on NASDAQ at USD 12 bn market cap has put SaaS firmly at center stage of India's global software expertise. Why then such an alarmist post?
Software as a service as we know is a cloud-based delivery model of software products. All you do is subscribe online, start using software and pay as per your usage. Sounds very exciting to CFOs who spent million on unused ERP and CRM licenses. Sounds even more exciting to operations who are freed from tyranny of IT department and can literally become masters of their tech fate.
But there is always a flip side. Here is conversation with one of our legacy customers, not keen to convert to SaaS.
His concerns were:
- What if your company goes bankrupt- how will I get my data? Will you give me your source code?
- What if your platform gets hacked and data is damaged? What if your server is locked by ransomware seekers? Who will pay?
- As a SaaS - same technology is used by my competition- where is my uniqueness and advantage?
- Will you make changes to SaaS platform as per my needs? Will you charge me for the same? In that…
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