Navigating Credit And Tech Shifts In Heavy Equipment

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

I have over 30 years of work experience in the Construction & Mining Equipment Industry. I have worked equally in Sales, After-sales & Product Development, and contributed significantly to all of these verticals.

While heading After-sales, I worked to improve Service deliverables by improving the Training process and establishing Component Remanufacturing (Reman) & Certified Used Machine facilities.

I have also worked extensively on incorporating IT into after-sales processes, including mobility and IoT solutions. In product development, I have conceptualized several new products, many of which were developed locally.

I have worked in Sales, from Sales Officer to National Sales Head. Some key achievements have been the introduction of Mini Excavators into India and the establishment of India’s first Hydrostatic Wheel Loader. I have also worked on establishing a Dealer Management System, CRM processes for Sales and After Sales.

Q2. With borrowing costs remaining elevated through 2026, how are heavy equipment dealers managing the capital required to hold both finished machines and slow-moving spare parts?

Some manufacturers route their entire portfolio of equipment (including Mining) through the dealer network.…