WSS: Bridging BSS and OSS in Telecom
CSPs need Workflow Support Systems (WSS) to bridge BSS and OSS complexity. ServiceNow, with telecom-focused modules, low-code configuration, and integrated fulfilment-assurance workflows, enables CSPs to innovate, reduce tech debt, and improve operational efficiency.
I believe the historical thinking of BSS and OSS have to change; they need a technology with capabilities to keep up with the pace of innovation in the industry. Because of the inherent complexity of the telecom industry, CSPs will need a WSS. What is WSS? Well, as my telecom alum would say, we love our acronyms. So I introduced this new one to the team last week after some brainstorming with Yossi Zohar. Workflow Support System(s); the connective tissue abstracting the complexity between OSS and BSS.
Marc Hayden, a co-worker of mine, shared the following with me, and I love it; CSPs will have to leverage what they have today, enhance for tomorrow, and then ultimately transform for the future. I believe ServiceNow can do this for CSPs.
3 reasons why I believe ServiceNow is WSS ready
1: Laser focused on telecom:
ServiceNow has brought together the people, processes, technology and culture in support of industries, especially telecom. Three future framed innovations have been born by this team.
Telecom Service Management (TSM); where ebonding, a telco based data model, and service assurance workflows come alive. Leveraging standards such as TMForum’s open APIs framework, like TMF642 for example, is key.
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