Telcos Thrive Through Digital Transformation

Telcos are hugely responsible for the highly connected, digital world that we live in today. With their networks and services, they form the backbone for bringing globally dispersed friends and families together; enabling a more productive professional environment with anywhere, anytime working; and keeping everyone up to date with happenings across the globe.

Digital today helps people to augment their live experiences – buy tickets via smartphones, stream events and games live over fast mobile networks, and more. Such real-time collaboration has been possible only because of the technological innovations in the telecommunication sector. In the future, perceived as increasingly more connected by the trade pundits, telcos that understand that digital transformation is crucial to becoming more responsive and agile, and that include forthcoming innovations like AR on smartphones, IoT, smart connected cities, and 5G in their roadmap are more likely to survive and broaden their revenue base.

While reading an article on HBR, these lines made me remember a discussion that I had last week with an acquaintance in a leading Indian telco: “When faced with potentially disruptive innovation, the answer for incumbent firms lies in a focus on organizational strategies: new business units and new business models.…