How FMaaS And AI Are Changing Fraud Management

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

I work at the intersection of fraud, payments, and AI for banks, PSPs, and regulators in MENA. My focus is on Agentic AI and Fraud Management as a Service, where I help institutions move from legacy rule engines into cloud and AI-powered fraud platforms that are acceptable to regulators and practical for operations teams.

Over the last years, I have worked with issuers, acquirers, and payment processors across the region on card fraud, e-commerce risk, and digital wallets. A big part of my work now is designing FMaaS and RMaaS operating models, AI agents for fraud and FP&A, and ISO 42001-aligned AI governance so that CFOs, CROs, and regulators can trust the models, not only the KPIs.

Alongside product and strategy work, I spend a lot of time training finance and risk teams on GenAI, agentic AI, and data-driven decision-making, so they can own the roadmap rather than rely fully on vendors.

Q2. What typical ROI multiples have banks seen from FMaaS vs. in-house fraud systems, and what false positive reductions drove those results?

In my experience, when…