Healthcare RCM Outsourcing: Trends & Insights

Q1. Could you start by giving us a brief overview of your professional background, particularly focusing on your expertise in the industry?

I started my journey in healthcare 23 years ago with perhaps the country’s first and only paperless hospital! But of course, we were too early in the game for that and had to change quite quickly!

Over the years, I grew from a shop floor manager to leading startups of new ‘localized’ concepts, building healthcare SMEs from scratch under different corporate banners, and doing business process reengineering for multiple hospitals. I have worked in different parts of the healthcare service delivery sector ( tertiary care hospitals, secondary care hospitals, small boutique hospitals, diagnostics, mental health ), healthcare IT (data analytics, education), medical devices (toxicology), and now healthcare fintech.

I have shared my healthcare experiences through various articles published in AHHM, a digital healthcare magazine.

Q2. What are thekey factors driving the adoption of RCM outsourcing among healthcare providers?

Clinician-run hospitals can build good clinical practices but lag behind in administrative detail. RCM is a core requirement to ensure that money spent is recovered, and RCM outsourcing is a growing concept driven by the practices that exist in…